Frequently Asked
Frequently Asked
Here you’ll find answers to some common questions regarding our special editions, splayed edge books, and store policies
What types of books do you specialise in?
We specialise in hardcover special editions, including beautifully designed and limited-run books, as well as splayed edge books. Our collection features unique book designs, including embossed covers, gilded edges, and high-quality printing to create one-of-a-kind treasures for collectors.
What is a splayed edge book?
A splayed edge book is a type of hardcover where the pages are slightly separated or sprayed giving the book a distinctive, tactile feel. The edges of the pages may be intentionally uneven or slightly raised, which adds to its visual and physical charm. It’s a feature that makes these editions truly unique!
Are all of your books in perfect condition?
While we take great care in handling our books, some special editions, particularly those with intricate designs like splayed edges, may have slight imperfections or natural variations. These editions are meant to celebrate the artistry of the book itself, and slight differences may occur from one copy to another. We believe this adds character and charm to your collectible items.
Can I expect any damage during shipping?
We take great care in packaging our books to ensure they arrive in the best possible condition. Each book is securely wrapped and placed in protective packaging to minimise any risk of damage during transit. However, as with all shipping, minor damage can sometimes occur. If your book arrives damaged, please contact us immediately, and we’ll make it right.
What should I do if my book arrives damaged?
If your book arrives damaged, please contact us within 7 days of receiving your order with the following information:
– Your order number
– Photos of the damage (if possible)
– Abrief description of the issue
We will assess the damage and offer a solution, which could include a replacement, repair, or refund, depending on the situation.
Do you offer returns or exchanges?
Due to the collectible nature of our special edition books, we offer returns and exchanges only for items that are defective or damaged upon arrival. For non-defective returns, we ask that the book remains in its original condition and packaging. Please contact us within 30 days of purchase for any return or exchange inquiries.
Are your special editions limited editions?
Many of our hardcover special editions are limited runs, making them highly sought-after by collectors. The quantity of each special edition is often specified on the product page, so be sure to grab your copy before it sells out!
How should I care for my special edition or splayed edge book?
To keep your special edition books in excellent condition:
– Store them upright on a shelf away from direct sunlight, as prolonged exposure can cause fading.
– Avoid handling the pages excessively to protect the edges and splayed features.
– Keep your books in a dry, cool environment to avoid moisture damage.
– Consider using a book sleeve or case for extra protection when handling delicate editions.
Can I order books that are out of stock or pre-order upcoming releases?
Yes! If a book is out of stock, you may be able to pre-order it if we are offering a reprint or new edition. Simply sign up for our newsletter to receive updates on upcoming releases and availability.
How can I contact you for further assistance?
If you have any further questions or need assistance, please don’t hesitate to get in touch with us:
Email: [email protected]
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We’re here to help and make your shopping experience with us as seamless as possible.
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